Service Catalog

Categories (11)

User Accounts & Passwords

• Password Resets
• New Students - First time logging in
• Request New Staff Account
• Request New Banner Account
• MFA • SSPR
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Email & Network Storage

• Services Related to Email
• Office 365 • Gmail
• Network Drive Access & Creation
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Wireless

• FSC_Secure & FSC_WiFi
• Troubleshoot WiFi Issues
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Desktop & Mobile Computing

• Desktop Setups (Staff & Faculty) • Laptop Loans (Staff, Faculty & Students)
• Assist with Software Installation • Office Move • Cabling
• Additional Devices (Webcams, Headsets, Monitors, etc)
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Networking & Campus Phones

• Network and Connectivity Issues
• Services pertaining to Campus Phones
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Campus Computer Labs & Virtual Computing

• Open Computer labs are located throughout the campus
• Use a virtual desktop to access specialized software from home or anywhere
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Software

• Software for Home Use
• Faculty/Staff Software Requests
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Printing Services

• Pharos Print Initiative
• Print Quota Information
• Print Server Printer
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Security & Safe Computing

• Report Malware or Phishing
• Multi-Factor Authentication (MFA) Support
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Student Systems

• Brightspace
• OASIS PIN Reset
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Report an Issue

• Quick Link to Request IT Assistance
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Services (1)

General Help Request

Report a problem or request a service that is not currently listed in our Service Catalog