Service Catalog

Categories (12)

Accounts & Passwords

• Password Resets
• New Students - First time logging in
• Request New Staff Account
• MFA - Multi-Factor Authentication
• SSPR - Self Service Password Reset
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Email Support & Network Storage

• Services Related to Email
• Office 365 • Gmail
• Network Drive Access & Creation
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Wireless

• FSC_Secure, FSC_WiFi & Eduroam
• Troubleshoot WiFi Issues
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Desktop & Mobile Computing

• Desktop Setups (Staff & Faculty)
• Laptop Loans (Staff, Faculty & Students)
• Software Installation • Office Move • Cables
• Additional Devices (Webcams, Headsets, Monitors, etc)
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Networking & Campus Phones

• Network and Connectivity Issues
• Services pertaining to Campus Phones
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Virtual Computing & Computer Labs

• Open Computer labs are located throughout the campus
• Use a virtual desktop to access specialized software from home or anywhere
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Software

• Software for Home Use
• Faculty/Staff Software Requests
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Printing Services

• Pharos Print Initiative
• Print Quota Information
• Print Server Printer
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Security & Safe Computing

• Report Malware or Phishing
• Multi-Factor Authentication (MFA) Support
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Student Systems

• Banner 9 Self Service for Students (OASIS)
• Brightspace
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Administrative Applications (Banner) & Reporting

• Secure Access to Administrative Services and Systems
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Report an Issue

• Quick Link to Request IT Assistance
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Services (1)

General Help Request

Report a problem or request a service that is not currently listed in our Service Catalog