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This knowledge base article provides an overview of the approval workflow steps in TeamDynamix. Approval workflow steps play a crucial role in ensuring efficient and streamlined processes within FSC. By implementing these steps, we can automate and standardize the approval process for various requests.
How to approve or reject a ticket workflow request?
When you are part of a TeamDynamix workflow approval process, you will receive an email notification from "Support Farmingdale" stating you have a "TeamDynamix Workflow Step Assignment". This means the workflow process is requiring your approval or rejection.
1. In the email notification you received, you will see details about the ticket to review. To approve or reject the workflow assignment, click the link under "To act on this Approval step, click the link below".
2. Your browser will open and you will be taken to the approval screen. You may be prompted to sign in with your Farmingdale account. You will then have the option to Approve or Reject the request.
3. To see the full ticket details and any attachments, click the service request link (circled below). On the right hand side, you will see the buttons to approve or reject the request.
4. When you either approve or reject, it will also prompt you for a comment. Once it's saved, the request will continue to the next approver or task that needs to be completed.
You can review all of your approvals at anytime by going to the FSC Service Desk Portal (https://support.farmingdale.edu). Click the Services tab at the top, then "My Approvals". By default you will see tickets awaiting your approval.
