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Try clearing the cache/cookies in your web browser with the below steps (note these steps are for modern browser updates as of 2024 for Windows/MacOS/Linux devices):
Google Chrome:
- Click the menu button in top right (3 vertical dots)
- Choose "Clear browsing data"
- Check the boxes that mention Cookies and/or Cache (can uncheck other boxes)
- Set Time Range to "All Time"
- Click "Clear Data"
- Wait for loading animation to finish
- Close and reopen Chrome
Firefox:
- Click the menu button in top right (3 vertical lines)
- Choose History > Choose "Clear Recent History"
- Check the boxes that mention Cookies and/or Cache (can uncheck other boxes)
- "Set Time Range to clear" to "Everything"
- Click "Clear now"
- Wait for loading animation to finish
- Close and reopen Firefox
Safari:
- Click the "Safari" button on the top menu bar
- Choose "Clear History"
- Make sure "Clear" is set to "All History"
- Click "Clear History"
- Close and reopen Safari
Microsoft Edge:
- Click the menu button in top right (3 horizontal dots/ellipsis)
- Choose Settings
- On the left, select "Privacy, search, and services"
- Under the "Clear browsing data" section, click Choose what to clear
- Check the boxes that mention Cookies and/or Cache (can uncheck other boxes)
- Set Time Range to "All Time”
- Click "Clear now"
- Wait for loading animation to finish
- Close and reopen Edge